Resume

Links
Objective:
Software Engineer, Database Admin, Systems Admin, Computer Consultant, Computer Repair
Experience:
Apple Inc
SWE Programs: iOS Battery Life Software Engineer
Cupertino, CA
2013 - Present
  • Design, implement and maintain software to track and understand device usage
  • Provided foundation for Battery Life sensitive multi-tasking and Battery Life Usage menu in settings
  • Perform code reviews and give feedback to other engineers on software implementation and design
  • Manage team’s build and integration procedures
  • Used: Objective C, SQLite and git
iOS SWE Platform Experience: Battery Life QA 1st level Manager
Cupertino, CA
2011 - 2013
  • Recruit and train a team of Battery Life QA Engineers.
  • Started with 1 engineer and grew team to 11 engineers and 1 support staff
  • Laid foundation for role to transition to 2nd level manager of 3 QA teams
  • Organize and report results of testing to management
iOS SWE Platform Experience: Battery Life QA Engineer
Cupertino, CA
2008 - 2011
  • Optimize battery life for iOS from hardware through the whole software stack
  • Setup, run and analyze results from large scale automated tests on software and hardware
  • Design, implement and maintain large scale automated testing and analysis systems
  • Propose, design and evangelize a custom smart USB hub for automated testing
  • Used: Bash, UI Automation Javascript Library, SVN, Objective C, MySQL, FileMaker, AppleScript and expect
Apple Retail: System Developer
New York City, NY
2006 - 2008
  • Develop a system to track info about employees; such as sales statistics, written and verbal warnings, timecard data, attendance issues, etc
  • System to be developed in Java, data stored in MySQL, and authentication using LDAP
  • Maintain data integrity, and train users
  • Track and resolve bugs and usability issues
Apple Retail: Lead Mac Genius
New York City, NY
2006 - 2008
  • Resolve customer service issues
  • Train and mentor the Mac Genius Team
  • Analyze reports and work flows to suggest improvements to senior management
  • Handle day-to-day employee issues, discipline and tasks
Apple Retail: Mac Genius
Tucson, AZ
New York City, NY
2003 - 2006
  • Customer technical support
  • Troubleshoot and repair for computers and accessories
  • General sales
AK Creations
Flagstaff, AZ
2003 - Present
Server Administrator
  • Maintain, repair, update and implement server hardware, operating system, and relevant backup systems
  • Setup and keep domain (AK-Creations.com) assets current
  • Consult and support web designer in implementing web site technology
U of Arizona Bookstore, CATS
Tucson, AZ
1997 - 1998
2000 - 2003
Apple Specialist
  • Started and managed the computer service center (initially Apple only, later PC & Apple)
  • Buyer for Apple products, and service related items
  • Apple related technical resource for Bookstore and UofArizona Campus at large
Student Lead
  • Scheduling floor and task coverage
  • Oversee day to day tasks of student workers
  • Assist in hiring process and quarterly reviews
  • Assist management where needed
FileMaker Designer/Admin
  • Update existing and design new databases
  • Train staff on use of database system
  • Maintain the software and hardware of the server
Graphic Designer
  • Maintain and create price books for computer store
  • Create advertisements and signage
  • Assist web designer where needed
Sales Associate
  • Assist customers make purchase decisions
  • Basic technical support for items sold in store
Computer Consultant
Tucson, AZ
2000 - 2003
  • Set up computer systems and networks
  • Help clients purchase new hardware and software
  • Debug existing and design new databases
  • General tech support and troubleshooting (Mac & Windows)
Education and Certifications:
Bachelor of Science: Computer Science
Tucson, AZ
1996 - 1998
2000 - 2004
University of Arizona
  • Minor in Architecture
  • 3.103 gpa
Apple Certified Portable Technician
2002 - 2005
Expiration Date: 08/26/2007
Apple Computer
  • 01/14/2002: 89%
  • 04/25/2003: 92%
  • 04/23/2004: 98.44%
  • 06/10/2005: 94.87%
  • 08/26/2006: 95.83%
Apple Certified Desktop Technician
2001 - 2005
Expiration Date: 08/25/2007
Apple Computer
  • 06/27/2001: 81%
  • 05/01/2003: 81.87%
  • 04/19/2004: 98.51%
  • 06/08/2005: 92.54%
  • 08/25/2006: 100%
Apple Product Professional
2000 - 2004
 
Apple Computer
  • 2000: 9030 Points
  • 2001: 9350 Points
  • 2002: 9900 Points
  • 2003: 18899 Points
  • 2004: 9276 Points
High School
Tuba City, AZ
1992 - 1996
Tuba City Public High School
  • Valedictorian
Awards and Honors
Apple WWDC Student Scholarship
Apple Computer
2003 and 2004
  • One of the winners of the student coding competition in 2004
Student Employee of the Year Nominee
University of Arizona
2003
President's Scholarship
University of Arizona
1996
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